kgabanner
Home
SkillsTesting
Skills Training
About Us
Search
E-mail
Skills Testing

We offer highly interactive testing packages; a large selection of tests for all major software, including Call Center, Clerical, Accounting, Legal, Medical, Industrial and many behavioral titles.

Skills Training

The largest corporations have learned that better trained employees with up-to-date skills are more productive and less expensive than consultants and new hires! Instructor Guides, CBT/CD and Internet 24/7 available.


Skills Testing Links

Accounting
Aptitude
Call Center
Clerical
Desk Top Publishing
Industrial Skills
IT Technical Tests
Legal Office Staff
Medical/Nursing Staff
M.O.U.S.
Office Suites
Online (Internet)
Software Skills
Contact Us


Skills Training Links

Courses w/assessments
Desktop Training Titles
Online Training
Internetworking
Reference Guides
Contact Us

 

Call Center Skills Testing

Preview this Call Center Testing Suite!

Are they ready for the job?

Hiring and retaining personnel with the right skills is the key to success in a modern call center. Our Call Center Skills test package can help you determine if applicants are ready for the job, or if present employees or new hires require specific training.

Consider some of the content included:

  • Tests for audio data-entry skills which assess an examinees' ability to enter data , as it is read aloud in a real-world call-center style telephone conversation.
  • Problem Solving Calls in which the candidate had to solve customer problems, such as helping customers resolve the status of an existing order or handling customers with simple or complex complaints.
  • Informational Calls in which a candidate had to provide an existing customer or a potential customer with information about the status of an existing order or about company products and services.
  • In addition to being polite, a call center representative must answer questions and provide information in a way that resolves a caller's issues quickly and conclusively.
  • When working in a customer service environment, a call center candidate must approach customers with professional courtesy.

Call Center tests are available for PC's, networks (LAN's) and via the World Wide Web!

Click: To review a list of Call Center test titles which are provided in the Call Center Test Package.

To receive a Free Online Testing Demo and list of tests, please click on E-Mail

Top of page


MS Office Testing

MS Office 2010 is here! Testing now available for MS Access, Excel, PowerPoint, Outlook, Windows 7 and Vista & Word!


About Our Services

We would be pleased to e-mail you a complimentary live web-based test, so that you may try out the real thing. Please advise which title you would like to try.

 

© 2012 KGA. All rights reserved.