Call Center Skills Testing
Preview this Call Center Testing Suite!
Are they ready for the job?
Hiring and retaining personnel with the right skills is the key to success in a modern call center. Our Call Center Skills test package can help you determine if applicants are ready for the job, or if present employees or new hires require specific training. We can perhaps help you there too!
Consider some of the content included:
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Tests for audio data-entry skills which assess an examinees' ability to enter data , as it is read aloud in a real-world call-center style telephone conversation.
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Problem Solving Calls in which the candidate had to solve customer problems, such as helping customers resolve the status of an existing order or handling customers with simple or complex complaints.
- Informational Calls in which a candidate had to provide an existing customer or a potential customer with information about the status of an existing order or about company products and services.
- In addition to being polite, a call center representative must answer
questions and provide information in a way that resolves a caller's issues quickly and conclusively.
- Most call center environments require a representative to navigate a
computerized call center system, such as a customer relationship management (CRM) or a general customer-service software package.
- When working in a customer service environment, a call center candidate must approach customers with professional courtesy.
Call Center tests are available for PC's, networks (LAN's) and via
the World Wide Web!
Click: To review a list of Call Center test titles which are provided in the Call Center Test Package.
To receive a Free Testing Software Demo and list of tests,
please click on Download Files
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